Cancellations, Returns & Refund Policy

 

CANCELLATIONS, RETURNS & REFUNDS

We want you to love your purchase! If you receive a damaged product or items are missing from your order, please contact us within 24 hours of delivery. Claims made after this time cannot be processed.

Returns

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be in its original packaging.

Non-Returnable Items:

  • Gift cards and sale items.
  • Items not in their original condition, damaged, or missing parts for reasons beyond our responsibility.

Partial Refunds (if applicable):

  • Items with incomplete packaging or missing components.

Steps to Initiate a Return:

  1. Unboxing Video: Record a complete unboxing video in one continuous take, showing the sealed package and any damage. Only one clip will be accepted.
  2. Photos & Video: Take clear photos of all sides of the product and highlight specific areas of damage.
  3. Proof of Purchase: Provide a receipt or proof of purchase.

Send the item to:
Smello, 144 A-B, Chikhal House, Shamaldas Gandhi Marg, Princess Street, Dawa Bazar, Mumbai - 400002, India. 

Please note: Shipping costs for returns are non-refundable and will be deducted from your refund.

Refunds

  • If your return is approved after inspection, we will process the refund, and the amount will be credited to your original payment method within a few business days.
  • Refunds are not applicable for:
    • Items damaged due to misuse.
    • Products not meeting return eligibility criteria.

Delayed Refunds:

  • Check with your bank or credit card company for processing times.
  • If you still haven’t received your refund, contact us at customercare@smello.in

Exchanges

We replace items only if they are defective or damaged. To request an exchange, email customercare@smello.in and send the defective item to the address above.

CANCELLATION

Due to the nature of our products:

  • All sales are final—exchanges or refunds cannot be accommodated.
  • Once your order is packed, it is final and cannot be altered or cancelled.

At Smello, we take great care in packing your order to ensure it arrives in perfect condition. Your satisfaction is our priority!