Privacy Policy

Privacy Policy

This Privacy Policy outlines how Smello ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from smello.in (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services").

By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational updates, or regulatory requirements. Any updates will be posted on this page with the "Last Updated" date revised.

Information We Collect

1. Information You Provide

  • Contact Information: Name, address, phone number, email address.
  • Order Details: Billing and shipping addresses, payment confirmation, order history.
  • Account Details: Username, password, and security information.
  • Customer Support Data: Communications you submit, such as inquiries or feedback.

2. Information Collected Automatically

We automatically collect certain information through cookies, pixels, and similar technologies, including:

  • Device details, browser type, and network connection information.
  • IP address and interaction history with the Site.

3. Information from Third Parties

We may receive your personal information from third parties, such as:

  • Service Providers: Shopify and payment processors (e.g., credit/debit card information).
  • Advertising Partners: To enhance and tailor marketing efforts.

How We Use Your Information

  • To Provide Services: Process orders, facilitate shipping and returns, manage accounts, and send notifications.
  • Marketing and Advertising: Send promotional materials and improve ad targeting.
  • Fraud Prevention and Security: Detect and address unauthorized or fraudulent activities.
  • Customer Support: Respond to inquiries and enhance user experience.

Cookies and Tracking Technologies

We use cookies to improve the functionality of our Site and Services. Cookies help remember your preferences, run analytics, and tailor advertisements.

  • You may adjust your browser settings to block cookies, but this may limit certain features of the Services.
  • For details about Shopify-related cookies, visit Shopify Cookies Policy.

Sharing Your Information

We may share your personal information in the following circumstances:

  • With Service Providers: For payment processing, shipping, and IT support.
  • With Marketing Partners: To deliver targeted advertisements and promotions.
  • As Required by Law: To comply with legal obligations or protect rights.
  • Business Transactions: During mergers, acquisitions, or business restructuring.

Your Rights

Depending on your location, you may have the right to:

  1. Access: Request details of personal information we hold.
  2. Correct: Request corrections to inaccurate data.
  3. Delete: Request deletion of personal information.
  4. Portability: Request a copy of your data for transfer to another service.
  5. Restrict Processing: Limit how we process your information.
  6. Withdraw Consent: Revoke consent where applicable.

To exercise these rights, contact us at customercare@smello.in

Children's Data

Our Services are not intended for children under 16. If you believe a child has provided us with personal information, please contact us to remove it.

Data Retention

We retain personal information for as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Security

While we employ safeguards to protect your information, no system is completely secure. Avoid sharing sensitive information via unsecured channels.

International Users

Your personal information may be transferred and processed in countries outside your own. For transfers out of Europe, we rely on legally recognized mechanisms, such as the Standard Contractual Clauses.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: customercare@smello.in
  • Address:
    144 Shamaldas Gandhi Marg,
    Joshi Wadi Kalbadevi, 144 A-B,
    Mumbai, MH, 400002, India

Thank you for trusting Smello with your information!