FAQs

Ans. We are located at:
Chikhal House, 144 A-B, Shamaldas Gandhi Marg, Dawa Bazar,
Joshi Wadi, Kalbadevi, Mumbai, Maharashtra 400002.

No, we do NOT have any other store in India or any franchisee.

Ans. Yes, you can add several products to your cart and place your order all at once.

Ans. Due to the presence of glycerin and sorbitol—ingredients that attract moisture from the air, especially in humid conditions or during rainy seasons—your soap may develop small moisture bubbles if left unwrapped. While you can easily wipe these off with a clean cloth, it's best to wrap your soap in cling film right after removing it from the mold to prevent this from happening.

Ans. As soon as your package ships, we'll send you an email with tracking information.

Ans. We recommend against adding other oils to our melt and pour bases. The advantage of melt and pour soap is that it's already a perfectly balanced and stable formulation. Adding extra oils can change the hardness and performance of your soap. However, you can definitely customize your soaps with fragrances, micas, exfoliants, dried botanicals, and dyes!

Ans. The possibilities are virtually limitless! Essential oils are amazing, concentrated ingredients that can be used in a wide variety of home fragrances and personal care products, including candles, soaps, diffusers, melts, room sprays, body sprays, perfumes, bath bombs, body scrubs, lotions, shampoos, conditioners, face and body oils, hand sanitisers, linen sprays, and facial mists—just to name a few! Essential oils are also used for medicinal and internal purposes worldwide. However, not all essential oils are 100% safe for skin use or ingestion, so be sure to check the “Details” section on each product page for specific safety information.

Ans. Melt and Pour Soap Base
Melt and pour soap bases are pre-made, ready-to-use formulas that you simply melt and mix with various ingredients to craft your own soaps. This method is ideal for beginners, allowing for creativity without the complexities of traditional soap making. With melt and pour bases, you can achieve vibrant colors and even embed objects like botanicals or toys for a unique touch. Additionally, you can whip the melted soap into a mousse-like consistency, which can be used as a decorative icing for soap cakes or other toiletry items.

Whipped Soap Base
Whipped soap bases offer a versatile option for creating a range of moisturizing products. They can be transformed into wash-off soaps, shaving creams, body meringues, or even sugar and salt scrubs. To make whipped soap, chop the base into small pieces and whip it until creamy. Once you achieve the desired consistency, you can incorporate other ingredients such as carrier oils, essential oils, and soap colorants. This process not only enhances the soap's texture but also allows for personalization, making it an enjoyable and creative project for anyone looking to explore the world of soap crafting.

Ans. Our fragrances pair perfectly with all of our wax blends. They are also compatible with soy, soy blends, natural blends, coconut, paraffin, paraffin blends, palm, and beeswax, among others.

Ans. You can send us an email on info.smello@gmail.com or send a WhatsApp message at + 91 - 8898113117

Ans. Yes, it is. The cost of the shipping would be borne by the customer.