Refund policy

At Smello, we want you to love your purchase! If you receive a damaged product or find items missing from your order, please contact us within 24 hours of delivery. Claims made after this period cannot be processed.

Returns

To be eligible for a return, your item must meet the following conditions:

  • Be unused and in its original condition.
  • Be in its original packaging.

Non-Returnable Items

  • Gift cards and sale items.
  • Items not in their original condition, damaged, or missing parts for reasons beyond our responsibility.

Partial Refunds (if applicable)

  • Items with incomplete packaging or missing components.

Steps to Initiate a Return

  1. Unboxing Video: Record a single, unedited unboxing video showing the sealed package and any visible damage. Only one clip will be accepted.
  2. Photos & Video Evidence: Provide clear photos of all sides of the product, focusing on any damage or defects.
  3. Proof of Purchase: Share a receipt or other proof of purchase.

Return Address:
Smello
144 A-B, Chikhal House, Shamaldas Gandhi Marg,
Princess Street, Dawa Bazar, Mumbai - 400002, India
Customer Care Number: +91-8898113117

Note: Return shipping costs are non-refundable and will be deducted from your refund.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed to your original payment method within 10 business days.

Refunds Are Not Applicable For:

  • Items damaged due to misuse.
  • Products that do not meet return eligibility criteria.

Delayed Refunds

  • If you haven’t received your refund yet, first check with your bank or credit card provider regarding processing times.
  • If more than 15 business days have passed since your refund was approved, please contact us at customercare@smello.in

Exchanges

We replace/exchange items only if they are wrong or damaged. To request an exchange:

  1. Contact us at customercare@smello.in
  2. Send the defective or wrong item to the return address mentioned above.

Cancellation Policy

Due to the nature of our products:

  • All sales are final - Exchanges and refunds can only be accommodated in cases of incorrect items shipped or defective items.
  • Once your order is packed, it is final and cannot be altered or cancelled.

We take great care in packing your order to ensure it arrives in perfect condition. Your satisfaction is our priority!

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong product.

We’ll promptly evaluate the issue and work to resolve it for you.